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SHIPPING & RETURNS POLICY NUTRAMISSION

 

ORDER PROCESSING TIME

After placing an order, you will receive an order confirmation on your e-mail. Typically, we process orders within 24 hours. All orders will be processed and shipped during regular business hours (Monday through Friday 9:00am – 5:00pm EST, excluding holidays). Orders placed on Friday afternoon or over the weekend will be processed & expedited on Monday.


DELIVERY TIME:

Nutramission offers 2 types of shipping services. Domestic orders containing 1-5 bottles are shipped USPS First Class, which is a 5-7day delivery time, while orders with 6+ bottles are shipped USPS Priority, which is a 3-4 day delivery time.


DOMESTIC US SHIPPING

NutraMission currently offers standard shipping within the 48 contiguous states of US, through via USPS service.  All order above $48.00 qualify for free shipping. All products are shipped boxless, wrapped in Bubble Mailer.  Once the shipment has been made, you will receive an email with shipping confirmation & a tracking number. Orders placed on Friday afternoon or over the weekend will be processed on Monday.


INTERNATIONAL SHIPPING

Currently NutraMission offers international shipping to Europe, Canada and South America. All internation shiping rates are weight-based and are calculated at checkout. NutraMission sends wholesale shipments to registered International distributors via UPS Mail Innovations Service worldwide. Find out more here.


TRACKING YOUR ORDER

As soon as your order ships, you will receive a tracking confirmation notice and an order tracking number  on the email address used to place your order. You can track your domestic US orders directly on the USPS platform, introducing your tracking number. .  International orders can be tracked  on the UPS platformShould you notice any shipping exception such as: pending delivery date, unconfirmed status, shipment put on hold etc. please contact us immediately so we can communicate this to the carrier and liaise for the issue to be resolved.

 

BACK ORDERS:

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


TAXES

For US orders we do not collect taxes in all states. Your purchase may be subject to Sales tax. Depending on your state, you may be exempt from Sales tax—some states require a tax return at the end of the year for purchases made online.

 

MISSING, LATE OR DAMAGED SHIPMENTS:

If you have not received your package, and the tracking information states the order has been delivered, please try the following:

Be sure to check everywhere around the delivery location. Carriers sometimes will leave deliveries with neighbours, building managers, in front of your garage etc. If the tracking information show the 

item was returned to us, please email customercare@nutramission.com for further assistance.

Late Packages may also be due to incorrect address, payment delay or issue, USPS failure to deliver, e.g. severe weather conditions.

We are not responsible for delivery delays due to shipping  carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen 

delay circumstances.

We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations.

No refunds or replacements for shipments will be provided if the product has been confirmed as delivered to the above locations by the Carrier. Items missing in transit will be offered a replacement only. 

If part of the order appears to be missing, note “INCOMPLETE SHIPMENT” on the delivery  bill and contact us. In case a replacement is not available,  we will issue a  partial refund.

Please do not reject shipments! In the unlikely event of visible damage to any package or bottle, note “DAMAGED SHIPMENT” on the delivery bill, and contact us at once with pictures. If you refuse an 

order shipped to you for any reason, you may be subject to a Refusal fee.

 

SHIPPING DURING COVID-19 

Our delivery times are currently being delayed by COVID-19 shipping restrictions and volumes. All carriers—including, but not limited to, USPS, UPS, FedEx & other  freight carriers—are impacted.

What does this mean for your shipment & delivery? You may see your package take longer to be processed with the carrier, resulting in tracking numbers taking longer to update and packages taking 

longer to reach your doorstep. Unfortunately, these delays are out of our control, but we promise to keep in touch when delays are known and will do our best to make sure your package gets to you as 

quickly as possible.

Please allow additional time for shipping processes such as packages to be scanned with carriers, tracking numbers to populate and expected arrival dates. We are not able to refund shipments that 

experience delays during this time. We apologize for any inconvenience this may cause.

For any other questions, please reach us via email at customercare@nutramission.com for assistance.

Thank you for shopping with us!

 

REFUNDS AND RETURNS

 We realize that sometimes things don’t work out.  We stand behind our products and we’d love to take back anything that is not of your complete satisfaction. This is why all NutraMission products are

 backed by our 45-days Satisfaction Guarantee.  If for any reason you are unhappy with your NutraMission purchase, you can request to return your product within 45 days of purchase and get your

 money back. Our 45-days Return Policy  applies to all NutraMission products and is NOT limited to first-time purchases, quantities etc. If you changed your mind and wish to return  the products you

 purchased, the product must be unopened and in perfect sales condition. Please do not write on the bottles.

Upon approval of your request, you will need to mail your  product to an indicated ship-to address, with the return shipping label, original packing slip so that way we can easily identify the customer and

 order number. If you do not have the original packing slip anymore you need to include a piece of paper with your full name and address. You will need to coverall return shipping costs, including 10%

 restocking fee., unless if the return is not due to our mistake.

All refunds issued will be for the product purchase price, exclusive of taxes and fees .Please note, that we do not refund the original shipping and handling that you paid on the order.

You need to send your package with USPS to an indicated by us address with Delivery Confirmation or purchasing shipping insurance. If the return is lost or damaged in transit, we cannot grant any

 credit. It would be the customer’s responsibility to file a claim with the carrier. We will always replace damaged  products at no cost to you.

Our NutraMission team is here to assist you in every way before and after you buy!

 

CANCELLATIONS

NutraMission cannot guarantee any cancellations or changes once your order has been expedited but we are sometimes able to make changes to orders that have not yet been shipped.

If you want to cancel or make changes to your order, please reach out to our support team at customercare@nutramission.com.

Orders that have already shipped cannot be changed or cancelled.

Please note that due to the curated nature of the products we carry we will NOT be able to accept  order cancellations or returns for for any of the below mentioned items:

  • Open units, and/or units which require re-packaging;
  • Units in unsuitable resale condition;
  • Products marked Final Sale
 

HOW TO PROCESS A RETURN:

To determine if you are eligible, please doublecheck the date your order was placed and make sure you are within the 45 days after sale window. In order to initiate a return, you will need your Order

 Number. You can look for the email confirmation you received when you placed your order, or visit your Order History Page if you have an account.

If you are having trouble finding your Order Number, we are here to help! Contact our Customer Care team from Monday through Friday between 9:00 a.m. and 5:00 p.m. EST.

Contact NutraMIssion by email at customercare@nutramission.com including your order number, the items you are returning and the reason for your return. In case of a defective return you will be

 asked to provide photos of the damaged/defective item(s).

Make sure you have your original Packing slip as you will need to put in in the return package. In case you do not have the original packing slip anymore you need to include a piece of paper with your full

 name and address.

Please allow 24-48 hours for your return to be approved. Resolution, instructions and  return ship to address will be sent to you by email.

To proceed with shipping, please package your unopened, undamaged products, in a bubble mailer and affix a return label. Alternatively, you can drop it at a USPS carrier’s facility and provide them the

 return address we have sent you.

 

RECEIVING YOUR REFUND:

Refunds will be processed back to your original form of payment.If you have not received a refund yet, first check your bank account. Then contact your credit card company. Next contact your bank.

 There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us by phone or email & we’ll be happy to assist.

 

Thank you for choosing NutraMission! We appreciate your trust!